Terms and Conditions

These terms and conditions apply to all contracts entered into between a client and Lorand's Van. These conditions clearly outline the responsibilities of clients and the removal company. Throughout the text, "we," "us," and "our" refer to Lorand's Van, while "you" and "your" are used for customers. The term "goods" refers to the products that the removal company stores or removes according to the contract. Every customer is required to read these terms and conditions, and if there are any objections, they must be communicated to Lorand's Van.

Important note regarding Ownership
By agreeing to these terms, you confirm that you are:
1.1 The owner of the goods
1.2 Authorized by the owner to sign this contract on their behalf
1.3 Responsible for bearing expenses resulting from untrue statements or statements that are not true

Quotations
Our quotation, unless stated otherwise, excludes insurance. Quotations include value-added tax, but other duties or fees are not part of quotations and must be paid by you.
2.1 Quotations are fixed, but we reserve the right to make changes under the following conditions:
•If work is not completed due to reasons beyond our control
•If currency fluctuations increase our fee or if there is a change in tax rates
•If goods are removed or delivered from the first upper floor or above
•For any extra services
•If the delivery point is not within reach of vehicles
•For parking fees or any other charges related to our services
2.2 The quotation does not guarantee the availability of vehicles. A written confirmation is necessary to guarantee the movement of your goods on a specific day.

Goods that we aren't accepting for removal
3.1 We can remove all kinds of goods upon your request, with a few exceptions:
•Living things, such as plants, fish, animals, etc.
•Infection-causing goods
•Goods requiring a specific license from authorities
•Goods needing licenses before import and export
•Any kind of drugs
•Any illegal, stolen, or prohibited goods
•Any dangerous, explosive, or damaging goods in all forms
•Any kind of jewelry, expensive metals, stones, or similar goods
•Money, legal documents regarding finances and leases
•Any kind of collection, like coins, stamps, or anything
3.2 If you wish to remove or store any of the above-stated goods, you should clearly ask in advance. We are not obligated to remove or store them unless we agree and confirm in writing. Extra charges may be demanded in such cases, and if you disagree, you must terminate the contract before we start the process. 3.3 If we remove or store any of the above-stated goods, we will not be responsible for any damage due to the special nature of the goods.
3.4 If we remove these goods without our knowledge, you will be responsible for any damage and will pay all costs, including cleanup and damage costs.

Our duty
4.1 Our responsibilities include:
•Packing goods if agreed upon
•Removing them at a specific time and delivering them to the given address
•Unpacking goods if agreed upon
•Disassembling and reassembling furniture if agreed upon
4.2 When goods are in our custody, we will take care of them with professionally trained personnel.
4.3 Lorand's Van has a Liability Policy, providing protection for your goods in transit, with a limit of indemnity of £10,000 per vehicle load.
4.5 In the unlikely event of damage to your goods, the customer must pay the first £250 of any claim. 4.6 The client must inform Lorand's Van via email to contact@lorandsvan.co.uk of any loss or damage to property within 12 hours.
4.7 Any insurance claim is independent of the final bill owed to Lorand's Van. In the unlikely event of any loss or damage to property, the removals service must be paid for in full, and any insurance claim will be handled by our insurers.

Things that are not our responsibility unless agreed
5.1 We provide removal services, but certain services are not our duty, including:
•Disassembly and reassembly of furniture and other fittings
•Reconnecting of equipment
•Securing any appliances, like washing machines
•Laying floor coverings
•Removal of heaters, except if they are disconnected
5.2 Our staff has Manual Handling and Health & Safety training to carry out these jobs, so you do not need to hire professional people for this purpose.

Client's duty
The following are the responsibilities of clients, and they must take care of the following:
6.1 Clearly mention the value of your goods.
6.2 Complete all necessary documents for removal.
6.3 Be present at the time of removal and ensure that nothing is left behind.
6.4 Ensure that all appliances are in a removable state.
6.5 Ensure that all domestic and garden appliances are clean and have no residual fluid left in them.
6.6 It is the customer's responsibility to ensure that a space for the van is booked with the local council.
6.7 If a Penalty Charge Notice is issued due to a parking space not being reserved for the Lorand's Van vehicle, you are responsible for paying any incurred costs.
6.8 You must pay any meter costs incurred by Lorand's Van.
6.9 Arrange proper protection for goods left unoccupied or unattended.

We will not be responsible for any damage caused by your negligence or absence, and we will not bear any documentation charges.

Cancellation of booking or rescheduled
7.1 If you cancel the booking, we will charge you as follows:
7.2 Between 4-6 days: No charge
7.3 Between 1-3 days: 50% of the deposit fee
7.4 Less than 24 hours: Total amount of the deposit fee
7.5 If you cancel or reschedule the booking seven days before, we will not charge you anything.

Payment of charges
8.1 All invoices must be paid on the day of delivery unless otherwise agreed upon in writing.
8.2 In the event that an invoice is not paid within 14 days from the date of delivery, the outstanding amount will automatically double.
8.3 If the invoice remains unpaid after 28 days from the date of delivery, the case will be escalated to debt recovery services.
8.4 Any costs incurred in the debt recovery process will be the responsibility of the debtor and will be added to the outstanding amount.
8.5 If there are any disputes regarding the invoice, the debtor must notify us in writing within 7 days of the delivery date. Failure to do so will be considered as an acceptance of the invoice.
8.6 We reserve the right to withhold any further services or deliveries until the outstanding amount is settled.
8.7 Payment can be made by card payments via paylinks. Bank details for electronic transfers will be rovided on the invoice.
8.8 All communications regarding payments should be directed to contact@lorandsvan.co.uk

Our responsibility for loss
9.1 If we are not given any information about the value of your goods, we will pay up to £50 for each damaged item.
9.2 If we decide to repair the item, we will not pay depreciation costs.
9.3 If the loss is due to our negligence, we will pay for it; otherwise, we are not responsible for damage caused by:
•Fire, regardless of the cause
•War, terrorism, civil war, any act of God, or any accident beyond our control
9.4 Common wear and tear, such as the evaporation of unstable material
9.5 Vermin infestation
9.6 Cleaning or any restoration not done by us
9.7 Derangements of any appliance, electrical or mechanical
9.8 We will not be responsible for goods in wardrobes, drawers, and in packings
9.9 Already defective goods

Damage to property
Because third-party contractors are often present during collection or delivery, it is not always possible to establish responsibility for loss or damage. Therefore, our liability for loss or damage is limited as follows:
10.1 If we cause loss or damage to premises or property other than goods for removal due to our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
10.2 If we cause damage as a result of moving goods under your express instruction, against our advice, and moving the goods in the instructed manner is likely to cause damage, we shall not be liable.
10.3 If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or by the following working day. This is fundamental to the agreement.

Time Limits for claims
We will not entertain any loss or damage claims unless you notify us within 12 hours via email to contact@lorandsvan.co.uk unless we agree to the extension in writing.

Bookings
By making a booking, you fully agree and accept the Terms & Conditions and Privacy policy.